Coffee orders

Because coffee is a food product, we do not accept returns or exchanges for a change of mind or taste preference. If your coffee arrives damaged, is incorrect, or has a quality problem, email jsequenzia@gmail.com with your order number and a description of the issue. Please contact us within 7 days of delivery where possible and include photos if relevant. We will review the issue and arrange an appropriate replacement or refund. Please do not mail coffee back unless we ask you to.

Merchandise

For merchandise, request a return within 30 days of delivery by emailing jsequenzia@gmail.com. Items must be unused, unworn, and in their original condition with proof of purchase. Contact us for approval and return instructions before mailing an item. Customers pay return shipping for change-of-mind returns. We cover reasonable return shipping when an item is defective, damaged, or incorrect. Original shipping charges are not refundable for change-of-mind returns.

Cancellations and address changes

Contact us as soon as possible with your order number. We may be unable to cancel or change an order once processing or shipment has begun.

Refunds

We will notify you when a refund is approved and issue it to your original payment method. Your bank or card issuer may take additional time to post the credit.

This policy does not limit any rights or remedies you have under applicable law.